Monday, July 23, 2007

Methods of communication

Hi All- Last post for this clinic!
I have had an interesting communication experience over the last few weeks of this clinic. I was asked to treat a 40 year old patient who has locked in syndrome. In handover, I learned he had a very severe pontine stroke about 2 years ago which left him with only lateral movement of his eyes. Since then he has regained full movement of his eyes and with a lot of effort can say some words, though they are not always understandable even to his wife. I was told his cognition is excellent and he is a very sociable and funny person. I was quite nervous because I thought I was going to find communication with him very difficult and I didn’t want to offend him by not being able to understand what he was trying to tell me. The patients wife showed me a board that he uses to communicate which is essentially a square piece of paper with a big square in the middle cut out. Around the outside of the square at each corner and halfway along the sides, are blocks of letters of the alphabet. The patient would look toward a block of characters and then I would read the letters in that block while watching him through the big square in the middle and he would blink at the letter he wanted. We would keep going until he had spelled out what he wanted to tell me. This process is the main way he communicates. At first I found it very difficult to co-ordinate watching the patient, reading the letters, remembering the letters that had come beforehand and then remembering the words that he had already spelt out in the sentence – all at once!! I also felt that because communication took so long, it might look like I couldn’t finish the treatment sessions which were actually quite simple muscle stretches and passive movements in a timely manner. I also saw how frustrated it could make the patient in the times when he had spelled out most of a sentence and I forgot the first words… - although he was very patient and usually just laughed at me and then started again. But, over the treatments I saw him for; I became much better at this and could eventually pre-empt some of the words he was spelling which he found helpful so that he didn’t have to spell everything out in full. On the last session that I saw this patient for, his wife explained to me a new method of communication that they were about to trial where a computer would read out the letters of the keyboard and the patient would use his thumb – which he has movement of – to click at the correct letter. His computer works just like a normal computer but this is going to be his method of input. After having this experience, I have learned that no process should be considered too difficult when it comes to letting a person communicate with others and that patience should be given because alternative forms of communication can be quite time consuming. I realize that are many different methods of communication, some of which are very creative and that it just takes a while to learn which is the best for each individual to use.
Mel

1 comment:

caris said...

Hi Mel,
Thank you for putting up that post. It was so interesting! I think the more ideas people put out there about ways of communicating with these patients the better..
I have only come across one patient who has had trouble with communicating, and she was a lady presenting with dysphasia. She often said 'no' to questions when she really meant 'yes'. To overcome this I often asked her questions twice. I also gave her lots of time to nod or shake her head (because often it would start off shaking, then she would be able to nod). One afternoon I was having lots of difficulty communicating with her and she started to become aggitated.
I ended up sitting on the edge of the bed next to her and rubbed her hand and said "I'm so sorry I don't understand what you are saying, it must be so hard for you and I know you are trying really hard to talk to me, keep trying we will get it eventually"... She actually broke down in tears and afterwards I managed to find out from her that all she wanted was for someone to agknowledged how hard it was for her and tell her she was doing well.
After that day she always took her time to talk to me, and there was a MASSIVE improvement with her speech :)
The point to my story...
Become friends with your patients, agknowledge their efforts, and you might find it is much easier to communicate with them.